Help

Returns

We design pieces to be lived in, loved hard, and chosen intentionally. If something isn’t right, you have 30 days from delivery to send it back — and if you’d like a refund, return shipping is on us.

Book your return

Log in to your account, open your order, and book your return — choose whether you’d like a refund or an exchange, and we’ll email your return label and instructions within 1 to 3 business days. No account, or prefer email? Message [email protected] with your order number.

The basics

• 30 days from the day your order arrives.
• Refunds: free return shipping. We send you a pre-paid label.
• Exchanges: you post it back, we ship your new piece free.

Refunds — free within 30 days

Changed your mind? Return shipping is on us. Book your return within 30 days of delivery and we’ll issue you a pre-paid return label — Australia Post within Australia, DHL for international orders. Pack your piece, attach the label, and drop it off.

Once your return arrives at our warehouse and passes inspection, your refund is issued to your original payment method. Please allow 3 to 5 business days for processing, plus your bank’s usual timing. Original shipping fees are non-refundable, and for international orders any duties and taxes are also non-refundable.

Exchanges — swap your size or colour

Need a different fit? We’ll ship your new piece to you free. Exchanges are subject to stock at the time your return is received, and if your new piece is a lower price we’ll refund the difference to your original payment method.

Return shipping for exchanges is at your cost. You can post it yourself to:

tüsea Returns — Freckl 3PL
33/71–79 Kurrajong Avenue
Minchinbury NSW 2770
Australia

If posting it yourself, we recommend a tracked service — tüsea isn’t responsible for returns lost in transit. Once your return arrives and passes inspection, your exchange ships within 3 to 5 business days, with shipping on us.

Condition

To keep things fair and hygienic, items need to come back unworn, unwashed and in original condition, with all tags and hygiene liners still attached, and packed in the original tüsea garment bag. Please try swimwear on over your underwear, and keep pieces free from marks, makeup, fake tan, fragrance and odour. Returns that don’t meet these conditions can’t be accepted and will be sent back to you at your expense.

Final sale

Sale items and accessories are final sale and can’t be returned or exchanged, except where faulty.

One return per order

One change-of-mind return may be lodged per order. Returning multiple items? Send them together in one parcel. This doesn’t apply to faulty items.

Faulty or incorrect items

If your item arrives faulty, damaged, or isn’t what you ordered, contact us at [email protected] and we’ll make it right with a repair, replacement or full refund — including return shipping — in line with the Australian Consumer Law. Nothing in this policy limits your rights under the Australian Consumer Law.